Account Deletion Policy

This Account Deletion Policy (“Policy”) describes the process, timelines, and consequences of deleting your account on the Social Media Agent platform. It applies to all individual users, organization administrators, and trial account holders who wish to permanently close their Social Media Agent account and request deletion of their associated personal data.

We respect your right to control your data and your decision to leave our platform. This Policy is designed to ensure that account deletion is straightforward, transparent, and executed in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy regulations.

This Policy operates in conjunction with our Privacy Policy and Terms and Conditions. Defined terms used herein have the meanings assigned to them in those documents.

• Account Owners: Every Socialyfy account has exactly one owner. Creator accounts (Aspiring Influencer and Pro Influencer) are single-person accounts, so the person who registered is the owner. The owner can delete the entire account — including all data, content, and any team members — at any time using the in-app button described below.
• Brand Team Members: Team members (non-owner roles) cannot delete the shared workspace. If you want your personal data removed, ask your workspace owner to remove you from the team, or email support@fealtytechnologies.com and we will process your request.
• Authorized Representatives: In cases of incapacity or death, an authorized legal representative (e.g., executor, power of attorney holder) may submit a deletion request on behalf of a user. We may require supporting documentation before processing such requests.

You may request account deletion through any of the following methods:

Method 1: Self-Service via Dashboard (Recommended)

1. Log into your Socialyfy account at socialyfy.com (you must be the account owner).
2. Navigate to Settings → Privacy.
3. In the Danger zone section, review the summary of what will be removed.
4. Type DELETE in the confirmation field.
5. Click Delete my account permanently and confirm the browser prompt.

Self-service deletion executes immediately and permanently: you are signed out, every session is terminated, all connected platform credentials and tokens (including Threads) are revoked, and your data is erased from our production database in the same operation. There is no grace period for self-service deletion — it cannot be undone.

Method 2: Email Request

Send an email to akshats@fealtytechnologies.com with the subject line “Account Deletion Request.” Include the following:

• The email address associated with your account.
• Your full name and, if applicable, your organization name.
• A clear statement requesting permanent deletion of your account and associated data.

We will verify your identity before processing the request and may ask for additional identifying information.

Method 3: Support Ticket

Email support@fealtytechnologies.com with the subject line “Delete Account” and include the same information as the email method above.

Response Time

We will acknowledge your deletion request within 2 business days and confirm completion within 30 days of receiving a verified request, in accordance with our obligations under GDPR Article 12 and applicable law.

4.1 Self-Service Deletion (immediate and permanent)

When the account owner confirms deletion in the dashboard, all of the following happen at once, in a single operation:

• You are signed out and every active session on every device is terminated.
• All connected third-party platform credentials and access tokens (YouTube, X/Twitter, LinkedIn, Facebook, Instagram, and Threads) are revoked and deleted.
• Scheduled but unpublished content is deleted and will not be posted.
• Your profile information and all team member accounts are deleted.
• All AI-generated content, drafts, prompts, and content history are deleted.
• All leads, forms, analytics, and reporting data are deleted.
• Brand voice training data, API keys, and integration configurations are deleted.
• Your remaining credit balance is forfeited (credits are non-refundable).

4.2 Email-Based Requests (up to 30 days)

Deletion requested by email (Methods 2 and 3) is executed by our team after identity verification. Until we execute it, you may cancel the request by contacting support@fealtytechnologies.com. We acknowledge requests within 2 business days and complete them within 30 days, after which the same immediate, irreversible erasure described in 4.1 applies.

4.3 What We Keep

The only account identifier we keep is your email address, stored on its own with the deletion date. It is retained solely so the one-time free welcome credits cannot be claimed repeatedly by deleting and re-creating an account. You can register again with the same email at any time — the new account simply starts without the free credits. See section 5 for other legally required retention.

4.4 Backup Purge

Data deleted from our production systems may persist in encrypted, isolated backups for up to an additional 30 days following production deletion, as part of our standard backup rotation cycle. Such backup data is not accessible or used for any purpose and is overwritten as part of regular backup operations. Total maximum retention from deletion request to full backup purge is therefore approximately 60 days.

We are required by law and legitimate business necessity to retain certain data even after account deletion. The following categories of data may be retained for the periods specified:

• Email Address (fraud prevention): Your email address alone, with the deletion date, is retained indefinitely so the one-time free welcome credits cannot be farmed by repeatedly deleting and re-creating an account. It is not used for marketing, not shared, and does not block you from registering again.
• Financial and Transaction Records: Billing history, invoices, and payment records are retained for 7 years to comply with tax laws, accounting regulations, and financial audit requirements (e.g., IRS requirements, UK HMRC, EU VAT regulations).
• Fraud Prevention Records: Where a deletion request is associated with suspected fraudulent activity or active investigation, relevant records may be retained for up to 5 years for fraud prevention and legal defense purposes.
• Legal Hold Data: If your account is subject to active litigation, regulatory inquiry, or a valid legal hold order, we are legally obligated to preserve relevant data until the matter is resolved.
• Security Incident Logs: If your account was involved in or affected by a security incident, relevant log data may be retained for 3 years for incident investigation and regulatory reporting purposes.
• Anonymized/Aggregated Data: Statistical and aggregate data derived from your account usage (e.g., platform-wide content generation volumes, feature usage metrics) may be retained indefinitely. This data does not identify you personally and cannot be used to reconstruct your account or content.
• Content Published to Third-Party Platforms:Content that has already been published to social media platforms (YouTube, X/Twitter, LinkedIn, Facebook, Instagram, and Threads) is not controlled by Fealty Technologies after publication. Deletion of your Social Media Agent account does not remove already-published posts from those platforms. You must manually remove published content through each platform’s own interface.

All retained data is stored with appropriate security controls and is used only for the purposes for which it is retained.

Deleting an organization workspace is a more complex process with broader implications. Organization administrators should be aware of the following:

• Team Member Notification: We strongly recommend notifying all team members before initiating workspace deletion. All team members will lose access immediately upon deletion confirmation. We will send an automated notification email to all workspace members upon deletion initiation.
• Data Export (Recommended): Before deleting your workspace, export what you need: leads can be downloaded as CSV from the Leads page, and a full account export is available on request by emailing support@fealtytechnologies.com before you delete. Once the account is deleted, no export is possible.
• Credit Balance: Socialyfy is prepaid credits, not a subscription. Deletion forfeits any unused credit balance, which is non-refundable except where required by law or otherwise agreed in your Enterprise Agreement.
• Enterprise Agreements: Enterprise customers with custom agreements should consult their contractual terms, which may include specific data destruction procedures, certificate of deletion, and extended data retention requirements. Contact your Account Manager or akshats@fealtytechnologies.com.

Before deleting your account, you have the right to export a copy of your data:

• Leads: download directly from the dashboard (Leads → Export CSV).
• Everything else (content history, publishing logs, analytics, profile and workspace settings): request a full export by emailing support@fealtytechnologies.com from your account email. Exports are delivered as a downloadable archive containing JSON/CSV files, normally within 5 business days.

Export secrets are never included (connected-platform tokens and API keys are identifiers only). Request your export before deleting — self-service deletion is immediate, and once the account is gone no further export can be produced.

Self-service deletion is not recoverable. The in-app button erases your data immediately and permanently — there is no reactivation window.

For email-based requests (Methods 2 and 3), you may cancel any time before we execute the deletion by contacting support@fealtytechnologies.com with the subject line “Account Reactivation Request.” Identity verification will be required.

Once deletion has been executed, account recovery is not possible. All data will have been permanently destroyed and cannot be restored. A new account may be created using the same email address, but no prior data, content, settings, or credit history will be recoverable — and the one-time free welcome credits are not granted again for that email.

Fealty Technologies is not liable for any loss of data, content, or business opportunity resulting from account deletion — whether requested by you, initiated by Fealty Technologies due to a Terms violation, or otherwise.

This Policy is designed to satisfy “right to erasure” or “right to deletion” requests under applicable privacy laws including:

• GDPR (Article 17): EU/EEA residents may exercise their right to erasure. We will process verified requests within 30 days and respond to confirm completion. Where legal retention obligations apply, we will inform you of the basis for any data we are required to retain.
• UK GDPR: UK residents have equivalent rights under the UK GDPR. Contact our DPO at akshats@fealtytechnologies.com for UK-specific requests.
• CCPA/CPRA (California): California residents may request deletion of personal information under CCPA. We will respond within 45 days (with one 45-day extension where necessary). We will not discriminate against you for exercising deletion rights. Submit requests at akshats@fealtytechnologies.com or via our designated CCPA webform.
• Other Jurisdictions: We honor deletion rights granted by applicable privacy laws in all jurisdictions where we operate. Contact us to discuss requests under specific regional laws.

Note that account deletion via this Policy constitutes a request for erasure. Separate erasure requests for specific data (without full account deletion) may also be submitted under our Privacy Policy.

For all account deletion requests, questions about this Policy, or data-related concerns, please contact us using the following channels:

• Deletion Requests: akshats@fealtytechnologies.com
• General Support: support@fealtytechnologies.com
• Data Protection Officer: akshats@fealtytechnologies.com
• Enterprise Accounts: akshats@fealtytechnologies.com

We aim to resolve all deletion-related inquiries within 2 business days. If you are not satisfied with our response, EEA and UK residents may escalate their concerns to the relevant supervisory authority (e.g., ICO in the UK, your local DPA in the EU).

We are committed to making the account deletion process as simple and transparent as possible. Your trust matters to us, even as you choose to leave.